Terms of Service
Welcome to Rivera Fragrance House. By placing an order, browsing our catalog, or registering for wholesale tiers, you agree to the conditions outlined below.
Last Updated: November 2026• Rivera Fragrance House, Malabon, Metro Manila
1. 100% Authenticity Guarantee
Rivera Fragrance House exclusively sources brand-new, factory-sealed Middle Eastern and designer perfumes directly from authorized distributors and verified regional importers.
- Every perfume bottle includes legible, verifiable batch codes matching the outer packaging carton.
- We hold a strict zero-tolerance policy against counterfeit items, class-A imitations, or opened decants presented as full bottles.
- If any item delivered is verifiably proven non-authentic by the brand manufacturer, we provide a 100% money-back guarantee.
2. Pricing & Order Placement
- Currency: All listed catalog prices are in Philippine Pesos (₱).
- Order Confirmation: An order is officially reserved and queued for dispatch only after valid payment proof (GCash / Bank Transfer) is received and confirmed.
- Inventory Real-Time Sync: Because inventory moves quickly across retail and reseller channels, in the rare event an item is sold out before payment confirmation, you will receive an immediate refund or replacement option.
3. Courier Shipping & Packaging
All fragrance orders are individually wrapped in heavy-duty multi-layer bubble wrap, placed in rigid outer shipping boxes, and sealed against transit shocks:
- Metro Manila: Same-day or next-day courier delivery (Lalamove, Grab, or standard courier).
- Provincial & Nationwide: 3 to 7 business days via J&T Express or Flash Express with tracking numbers provided via SMS or WhatsApp/Viber.
- Couriers operate independently; while we ensure expedited dispatch from our Malabon hub, delays due to severe weather or transit checkpoints are handled in active coordination with support.
4. Unboxing Video Policy & Returns
Because perfumes are sealed beauty luxury goods subject to strict hygiene regulations and seal tampering risks:
Mandatory Unboxing Video: To qualify for claims of broken bottles, sprayer defects, or incorrect items, customers must take an uncut video starting from the sealed outer courier parcel through the physical bottle inspection.
- Items with broken original plastic cellophane seals cannot be returned for "change of scent preference" due to hygiene and authenticity integrity.
- Eligible return or transit damage claims must be initiated within seven (7) calendar days of delivery.
5. Wholesale & Reseller Partners
Registered resellers and boutique retail partners receiving tiered wholesale volume pricing are subject to minimum order quantities (MOQ per carton).
Wholesale inquiries and reserved allocations are handled directly by our trade desk via WhatsApp and Viber.
6. Customer Support & Dispute Resolution
Our Malabon team is available Monday through Saturday to assist with inquiries, payment verifications, and order tracking: