Privacy Policy
At Rivera Fragrance House, your personal and order data is handled with strict confidentiality. We collect only what is strictly necessary to fulfill your orders and guarantee authentic deliveries.
Last Updated: November 2026• Rivera Fragrance House Hub, Malabon, Metro Manila
1. Information We Collect
When you purchase or inquire about fragrances through our catalog, we collect:
- Customer Identity: Full name, contact number, and email address.
- Fulfillment Details: Complete delivery address, barangay, city, and special drop-off instructions for courier logistics.
- Transaction Verification: Proof of payment references (e.g., GCash, BDO/BPI transaction numbers) to confirm and release orders. We do not store raw credit card numbers.
- Session Preferences: Anonymous items saved in your cart and browsing filters to streamline your catalog experience.
2. How Your Data is Used
Your details are used strictly for authentic retail and wholesale fulfillment operations:
- Processing, packing, and dispatching verified factory-sealed perfume orders.
- Handing over delivery info to our accredited couriers (Lalamove, J&T Express, Flash Express).
- Direct WhatsApp, Viber, or SMS order updates and tracking numbers.
- Verifying batch codes and warranty inquiries for your purchased items.
Policy Guarantee: We never sell, rent, or trade your personal information to third-party ad networks or marketing brokers.
3. Data Security & Storage
All transactions and account credentials are encrypted and stored in secure cloud infrastructure managed with Supabase. Access to order data is limited strictly to authorized fulfillment staff managing dispatches from our Malabon hub.
Payment verification slips uploaded to confirm bank or digital wallet transfers are preserved solely for bookkeeping and reconciliation audits.
4. Your Rights Under Philippine Law
In compliance with Republic Act No. 10173 (Data Privacy Act of 2012), you have the right to:
- Access and review the personal information we hold regarding your account and past orders.
- Request correction or rectification of outdated contact details or shipping addresses.
- Request the complete deletion or erasure of your customer profile from our active systems.
5. Privacy Questions & Requests
If you have any questions or wish to exercise your data privacy rights, contact our Data Protection representative directly: